(An Integral Part of the Service Agreement)
Company Title: WE1TOWN PAZARLAMA VE BİLİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ (Hereinafter referred to as "WE1TOWN".)
This addendum is prepared to fulfill our obligations arising from Law No. 5651 on the Regulation of Publications Made on the Internet and Combating Crimes Committed Through These Publications, related secondary legislation, and other national security and anti-money laundering regulations. WE1TOWN reserves the right to implement "Know Your Customer" (KYC) procedures when deemed necessary to ensure that the Hosting, Server, and Proxy services it provides are used in a lawful, secure, and transparent manner.
WE1TOWN reserves the right to request KYC verification from the Customer at any time it deems necessary, especially in the following situations:
a. If the nature, purpose of use, or volume of the ordered service is deemed suspicious. b. If there is doubt regarding the accuracy of the invoicing and contact information provided by the Customer. c. Requests or notifications received from legal or administrative authorities (BTK, public prosecutors' offices, etc.). d. Verification of payment method security or suspicion of fraud. e. Other situations mandated by legal regulations.
Under the scope of the KYC procedure, WE1TOWN may request some or all of the following documents, depending on whether the Customer is a natural person or a legal entity:
For Natural Persons:
Copy/visual of Identity Document (T.R. Identity Card, Driver's License, or Passport).
Proof of residence or an invoice issued in the Customer's name (water, electricity, natural gas, telephone, etc.) from the last 3 (three) months.
For Legal Entities:
Current Trade Registry Gazette and Specimen of Signature.
Tax Certificate and Certificate of Activity.
Copy/visual of the Identity Document of the person authorized to represent and bind the legal entity.
a. The Customer is obliged to provide the KYC documents and/or information requested by WE1TOWN completely and accurately within a maximum of 7 (seven) calendar days from the receipt of the request. b. Documents must be submitted using secure methods determined by WE1TOWN (e.g., via the customer panel or encrypted email). c. Following the examination of the documents, WE1TOWN reserves the right to request additional confirmation or supplementary documentation.
Should the Customer fail to complete the KYC procedure requested by WE1TOWN completely within the legal period (the period specified in Article 4/a), or if the information/documents provided are found to be fraudulent, erroneous, or incomplete, WE1TOWN shall have the right to take the following actions:
a. Deactivation of Service: The right to immediately, temporarily or permanently, deactivate/suspend the relevant service (Hosting, Server, Proxy, etc.) without prior notice. b. Termination of Contract: The right to immediately terminate the service contract unilaterally. c. Refund: The service fee paid by the Customer will not be refunded due to termination resulting from this non-compliance. The amount paid will be considered as partial compensation for the damages and administrative sanction risks incurred by WE1TOWN as a result of the breach of this clause.
WE1TOWN shall process and store all personal data obtained within the scope of the KYC procedure in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and related legislation, strictly adhering to privacy principles. This data may only be shared with authorized authorities for the purpose of fulfilling legal obligations. The data retention period is limited to the duration stipulated by legal regulations.
By utilizing the services of WE1TOWN, the Customer is deemed to have accepted all terms and conditions contained in this KYC and Security Procedure Addendum in advance, without reservation or condition.