Turkey (Türkçe)
Worldwide (English)
Protection of personal data is an important issue for WE1TOWN MARKETING AND INFORMATION TECHNOLOGIES LIMITED COMPANY ("WE1TOWN" or the "Company") with tax number 8001226195. WE1TOWN, as the data controller, acts in accordance with the principles and obligations stipulated by the KVKK in order to comply with the Personal Data Protection Law No. 6698 ("KVKK").
The purpose of this standard contract is to ensure compliance with the provisions of the Law on the Protection of Personal Data dated 24/3/2016 and numbered 6698 (hereinafter referred to as the "Law") and the Regulation on the Procedures and Principles Regarding the Transfer of Personal Data Abroad (hereinafter referred to as the "Regulation") published in the Official Gazette dated 10/7/2024 and numbered 3259.
This Clarification Text has been prepared to inform you about how we process your personal data as data controller through the WWW.WE1T.OWN website ("Website" or "Site") and the WE1TOWN mobile application and the WE1TOWN interface in the WE1TOWN mobile application (together "Mobile Application").
DATA CATEGORIES AND SAMPLE DATA TYPES
Your personal data processed by WE1TOWN are given in the table below:
| Member Customer Personal Data | |
| Identity Information | Name, surname, date of birth, gender, Turkish ID number |
| Contact Information | Mobile phone, e-mail address, address, postal code, landline phone |
| Payment Information | Tax office, billing information, payment method information, encrypted credit card information |
| Membership Information | Membership information, membership ID number, password |
| Customer Transaction Information |
Information about the order, including the product(s) you purchased, shopping amount and shopping date, commercial communication permission, campaigns / competitions benefited from, coupons used, information about your transaction history, comments and questions and information shared in their content in case of comments and / or questions about the products, points and evaluation information, information about the content of conversations made through chatbot channel |
| Transaction Security Information | IP address, user transaction logs |
| Marketing Information | Marketing sms, e-mail messages or calls made by the call center, cookie records, targeting information, evaluations showing habits and tastes, sent in case you give permission for commercial electronic messages |
| Audiovisual Data | Call center call records |
| Location | Your location data, which may be automatically obtained by the Website or manually added by you if you allow it through browser settings |
| Legal Action Information | The start and end time of the service provided, the type of service utilized, the membership agreement approved, other legal texts and agreements that enable the use of the services offered by WE1TOWN |
| Request and Complaint Information | Records regarding the complaints and/or requests you submit through the Website, Mobile Application, social media accounts or call center regarding the product or service you have purchased, and the transactions made during the evaluation or management of these requests |
PURPOSES OF PROCESSING PERSONAL DATA AND LEGAL GROUNDS
We process personal data based on the legal reasons for personal data processing specified in Article 5 of the KVKK. The table below shows the purposes and legal grounds for processing your personal data by WE1TOWN:
| Processes in which Customer Personal Data is Processed | ||
| Processed Personal Data | Purposes of Processing Personal Data | Legal grounds relied upon |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Transaction Security Information, Marketing Information, Visual and Audio Data, Legal Transaction Information, Request and Complaint Information | Fulfillment of obligations arising from applicable laws to which WE1TOWN is subject (for example, contacting you regarding legal notices and disclosures). | Processing of personal data is explicitly stipulated by law (Art. 5/2-a of KVKK) |
| Identity Information, Contact Information, Membership Information, Transaction Security Information, Legal Transaction Information | Verification of your member information; realization of your membership transactions. | Provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract (Art. 5/2-c of the LPPD) |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Location | Receiving your orders, managing/executing the activities and tracking the order status; executing the payments related to the order, executing and auditing the finance and accounting processes, executing the invoicing processes; managing the order delivery processes. | |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Transaction Security Information, Audiovisual Data, Location | Execution of sales and after sales support processes. | |
| Location | Providing you with the product options and services of third parties that provide services in your location in accordance with this location | |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Transaction Security Information, Marketing Information, Visual and Audio Data, Legal Transaction Information, Request and Complaint Information, Location |
Fulfillment of our legal obligations in cases where authorized institutions or organizations request from our Company or where it is foreseen that we will notify these institutions (for example, sharing your information in the event that a public institution requests a transaction suspected of an illegal transaction); Fulfillment of legal obligations arising from the relevant legislation, especially the applicable electronic commerce legislation and consumer protection legislation (for example, contacting you regarding legal information and product safety notifications).
|
Data processing is mandatory for the data controller to fulfill its legal obligation (Art. 5/2-ç) |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Transaction Security Information, Marketing Information, Visual and Audio Data, Legal Transaction Information, Request and Complaint Information, Location | In the event of a possible dispute or violation of the terms of use, the protection and use of our rights and the execution of legal processes; Detection of suspicious / unlawful / illegal transactions within the scope of access and use of the Site and Mobile Application; In this direction, protecting your and our Company's rights. | Data processing is mandatory for the establishment, exercise or protection of a right (Art. 5/2-e of KVKK) |
| Membership Information, Contact Information, Customer Transaction Information, Marketing Information, Location | Obtaining information about how you use and interact with the Site/Mobile Application; thus, improving and developing your user experience, platform content and operations. | Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject (Art. 5/2-f of KVKK) |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Transaction Security Information, Visual and Audio Data, Legal Transaction Information, Request and Complaint Information, Location |
Detecting and preventing problems/errors within the scope of Site/Mobile Application usage; examining and auditing our business activities; receiving and finalizing your requests, questions and complaints; conducting studies for the development and improvement of your product, service and user experience, communicating using surveys and similar appreciation/demand/complaint detection methods in order to ensure your satisfaction as a user; processing gift vouchers and discount coupons defined in your account, sending gift products, coupons, etc. in order to increase customer satisfaction. |
|
| Payment Information | In order to provide an uninterrupted shopping experience, your payment information is not processed by us. It is managed by the virtual pos companies we work with. Our company does not have this information. | |
| Credentials, Contact Information, Location | If you have your explicit consent, contacting you to inform you about campaigns, opportunities and solutions, carrying out activities to increase your satisfaction by getting to know you better and sending commercial electronic messages in this context (You can always easily change your communication consent preferences from the "My Membership Information" area of the Site). | Explicit consent of the person concerned (Art. 5/1 of KVKK) |
METHODS OF OBTAINING PERSONAL DATA
WE1TOWN obtains your personal data through the Website by fully automated and partially automated methods. In certain cases, data may also be collected physically, by non-automatic means as part of a data recording system (for example, if you send us documents by post).
TO WHOM AND FOR WHAT PURPOSE PERSONAL DATA WILL BE TRANSFERRED
WE1TOWN transfers your personal data only for the purposes specified in this Clarification Text and in accordance with Articles 8 and 9 of the KVKK.
| Transferred Personal Data | Purpose of Transfer | Buyer Group | Legal grounds relied upon |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Transaction Security Information, Marketing Information, Marketing Information, Visual and Audio Data, Legal Transaction Information, Request and Complaint Information | Sharing information when authorized persons, institutions or organizations request from our Company or when it is necessary to notify these institutions within the framework of our legal obligations. | Authorized persons, institutions and organizations | Processing of personal data is clearly stipulated by law (Art. 5/2-a of the LPPD) Data processing is mandatory for the data controller to fulfill its legal obligation (Art. 5/2-ç of the LPPD) |
| Identity Information, Contact Information, Customer Transaction Information, Location | Preparation, delivery and order management of the product subject to the order. | Merchants and shipping companies that cooperate with WE1TOWN | Provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract (Art. 5/2-c of the LPPD) |
| Identity Information, Contact Information, Membership Information, Customer Transaction Information, Marketing Information, Marketing Information, Request and Complaint Information, Location | Ensuring compliance with the policies and rules of WE1TOWN group companies, conducting audit and reporting processes, developing and improving products and services, providing a better shopping experience and conducting activities to increase your satisfaction and loyalty as a Member Customer, and cooperating with third parties for these purposes. | Service providers and business partners of our company | Provided that it is directly related to the establishment or performance of a contract, it is necessary to process personal data belonging to the parties to the contract (Art. 5/2-c of KVKK) Provided that it does not harm the fundamental rights and freedoms of the data subject, it is mandatory for the legitimate interests of the data controller (Art. 5/2-f of KVKK) |
| Identity Information, Contact Information, Payment Information, Membership Information, Customer Transaction Information, Transaction Security Information, Marketing Information, Marketing Information, Visual and Audio Data, Legal Transaction Information, Request and Complaint Information, Location | Providing information about order processes such as receiving payment for the product, creating your orders or shipping the product, receiving product/service support from third parties (for example, cooperating with the infrastructure provider from which support is received in order to send e-mails). | Suppliers, business partners, authorized payment institutions |
In addition to these, in the event that WE1TOWN transfers your personal data abroad, it will be subject to the provisions of Article 9 of the LPPD. Provided that the appropriate assurance is provided by the standard contract regulated under Article 9 of the KVKK and the Regulation on the Procedures and Principles Regarding the Transfer of Personal Data Abroad, your personal data within the scope of Member Customer Personal Data based on the legal reasons that it is necessary for the fulfillment of WE1TOWN's legal obligations, the establishment or performance of the contract, are transferred to the cloud service providers we have contracted abroad in order to carry out the processes on the platform, and if the seller you purchased the product from is abroad, to the seller of the product you want to purchase for the execution of the purchasing processes.*
RIGHTS OF DATA SUBJECTS OVER THEIR PERSONAL DATA
Pursuant to Article 11 of the LPPD, you have certain rights regarding the processing of your personal data. The rights you have are listed below:
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To learn whether your personal data has been processed, 2. To request information if your personal data has been processed, 3. To learn the purpose of processing your personal data and whether it is used in accordance with its purpose, 4. To know the third parties to whom your personal data is transferred domestically or abroad, 5. To request correction of your personal data if it is incomplete or incorrectly processed, 6. To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK, 7. To request that your requests for the deletion or destruction of your personal data within the scope of Article 7 of the KVKK and for the correction of your personal data in case of incomplete or incorrect processing of your personal data be notified to third parties to whom personal data is transferred, 8. To object to the occurrence of a result against you due to the analysis of your personal data exclusively by automated systems, 9. To request compensation for damages in case you suffer damage due to unlawful processing of your personal data.
In order to exercise your rights over your personal data; You can access your account from the "My Account / Customer Panel" section of the WE1TOWN website, mobile application and mobile site and make the necessary changes, updates and / or deletions.
You can make your application and exercise your rights by the following methods specified in the "Application Form" on the website or mobile application of the electronic commerce platforms operated by WE1TOWN.
- Send your request to [email protected] using your e-mail address registered in our systems,
Your request in writing, attaching documents proving your identity,
You can send it to
You may also submit your requests to us by using other methods specified in the Communiqué on the Procedures and Principles of Application to the Data Controller.
- Amendments to the Clarification Text
WE1TOWN may amend this Clarification Text at any time. Such amendments shall take effect immediately upon the publication of the new amended Clarification Text. In order for you to be informed about the changes in this Clarification Text, you will be notified accordingly.
Güncellenme Tarihi: Ocak 2025